Xwin's Terms and Conditions — The Complete Guide for Members

Xwin (xwin.ng) is an international online gaming platform operating under an international gaming license. The platform offers Sports Betting, Live Casino, slots, and a wide range of other entertainment gaming services.

Please read these Terms and Conditions carefully before using Xwin. If you have trouble understanding any part, contact our customer support. These terms may be updated at any time, and continued use of the platform after any changes means the new terms automatically apply.

This agreement is a legally binding contract between Xwin and each registered member. Your rights and responsibilities are both clearly set out here.

You must provide accurate information when creating an account on Xwin. Accounts created with false or misleading information may be closed at any time and any remaining balance may be forfeited.

• Only one account per person is allowed.
• You must provide your correct name, address, email, and phone number when creating an account.
• You are solely responsible for keeping your account password confidential.
• Allowing third parties to access or use your account is strictly prohibited.
• You will be required to submit the necessary documents for KYC verification.

Xwin is strictly for users aged 18 and above. Use of the gaming platform by minors is strictly prohibited.

• You must be at least 18 years old at the time of registration.
• Xwin may request a government-issued ID for age verification at any time.
• Failure to verify your age may result in account suspension.
• Access from regions where online gaming is prohibited by law is not permitted.

Deposits and withdrawals on Xwin can be made via mobile banking and bank transfer. All transactions are processed through secure, encrypted channels.

• Minimum deposit amount is BDT 300.
• Minimum withdrawal amount is BDT 500.
• Withdrawal processing is generally completed within 1–24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• KYC verification is mandatory before your first withdrawal.
• Additional verification may be required for suspicious transactions.

Deposited funds may only be used for legitimate gaming activities. Using the platform for money laundering or any other illegal purpose will result in legal action.

Xwin offers a variety of bonuses and promotional offers. Each offer comes with its own terms and conditions, which must be read carefully.

• The welcome bonus is available on the first deposit only and can be claimed once per account.
• Withdrawals are not permitted until the wagering requirements for all bonuses have been met.
• Bonuses expire automatically once the validity period ends.
• If bonus abuse or manipulation is detected, the bonus and any associated winnings will be forfeited.
• Xwin reserves the right to modify or cancel any promotional offer without prior notice.
• Any attempt to claim bonuses across multiple accounts will result in all accounts being cancelled.

Each game category on Xwin has its own specific rules. The general gaming rules are outlined below.

• All game outcomes are determined by a Certified Random Number Generator (RNG).
• If a game is interrupted due to a technical error, Xwin reserves the right to void or refund the affected bet.
• In Sports Betting, if a match is cancelled, the stake will be refunded.
• Once a bet is confirmed, it cannot be changed or cancelled.
• In Live Casino, the dealer's decision is final.

The following activities are strictly prohibited on the Xwin platform and will result in permanent account closure.

• Any form of hacking, cracking, or software manipulation.
• Placing bets using bots or automated software.
• Creating multiple accounts or using another person's account.
• Using the platform for money laundering or any illegal financial activity.
• Attempting to abuse bonuses or exploit the system.
• Threatening or harassing other members.
• Providing false information to mislead customer support.

Xwin takes the protection of your personal information very seriously. Our Privacy Policy details exactly how your data is collected, used, and kept secure.

• Your information is never sold to third parties.
• Information may need to be disclosed to authorities to meet legal requirements.
• All data is protected with 256-bit SSL encryption.
• Even after an account is closed, data may be retained for a specified period for legal compliance purposes.

For more details, visit our Privacy Policy Read the page.

Xwin reserves the right to temporarily suspend or permanently close any account under the following circumstances.

• Violation of the terms and conditions.
• If KYC verification has not been completed.
• If suspicious transactions or activity are detected.
• At the member's own request.
• Extended periods of account inactivity.

Members are generally notified by email or in-platform notification before an account is closed; however, immediate action may be taken in cases of serious violations.

Xwin is firmly committed to responsible gaming. Gaming is for entertainment — not a source of income.

• You can set deposit limits, loss limits, and session time limits.
• The Self-Exclusion feature allows you to deactivate your account for a set period.
• You can reach out to customer support for guidance on responsible gaming.
• If you notice signs of gaming addiction, seek professional help immediately.

For more details, visit our Responsible Gaming Read the page.

Xwin reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or an in-platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated terms. The latest version of these terms is always available on this page.

If you have any questions about these terms, please contact our customer support team. We are available 24/7, every day of the week.

• Email: [email protected]
• Live Chat: Available directly on the platform
• Response Time: Usually within 2 minutes